The e-mail address www.magikoravdi.gr is an online promotion site and the online store of the individual business under the name "KALOUSIDOU ELENI", which is located in Katerini, Prefecture of Pieria, at 10 K. Varnali Street and which for the purposes of these terms of use will be referred to as "Company", and the e-mail address shall be "Website" or "Internet space" and the visitor will be invited to "User." Through the "Website" the visitor can be informed about the products, which are sold by the "Company" as well as to make a purchase of its products "Company.". 

1. Acceptance of terms

The customer declares that he/she expressly and unconditionally accepts the above terms of cooperation and the entire terms of use of the "website" and agrees to make the purchase in accordance with them. The terms of use for the transaction between the customer and his online store have been read by the parties involved in the transaction.

 The "Company" declares to the "User" and the "User" accepts that in order to purchase products through the "Website" it is necessary to comply with the requirements imposed by law for the conclusion of the relevant contract, to have legal capacity and to be an adult.

2. Modifications

2.1 The "Company" reserves the right and the "User" consents, without any prior notice to the "User", to make any change, modification, addition and even removal of part and/or all pages, categories, applications and software of the "Company". "Website" as well as to change its function, presentation and structure in general and to stop it from functioning completely.

2.2 The "Company" declares to the "User" and the "User" accepts that each time he/she browses the "Website" he/she has been informed about the possible modifications of the "Website" as well as that he/she has taken note of possible modifications of the terms of use and consents to these modifications. 

2.3 Prices for our guests are shown including VAT 24% and 13% respectively and are subject to change at any time without notice. Prices quoted do not include delivery costs where applicable.

3. Shipping and delivery of products

3.1 Time and method of delivery

Η «Εταιρία» ενημερώνει το «Χρήστη» ότι ο ελάχιστος χρόνος που θα απαιτηθεί για την παράδοση της εκάστοτε παραγγελίας, στον τόπο που προσηκόντως έχει δηλωθεί μέσω των κατάλληλων πεδίων της «Ιστοσελίδας» από το «Χρήστη», είναι το χρονικό διάστημα από πέντε  εργάσιμες ημέρες και σε κάθε περίπτωση εντός τριάντα εργάσιμων ημερών, εκτός αν έχει συμφωνηθεί διαφορετικά ανάμεσα στους συμβαλλόμενους.

The delivery of the products is made through the cooperating transport and courier companies of the "Company".

The "Company" declares that this term regarding the time and manner of delivery of the products may be modified in relation to their availability. In this case, the User will be informed again and his/her express consent will be required. 

In any case, the "Company" declares to the "User" that it is not responsible for the manner and time of delivery of the products for reasons beyond its control, nor for any damage that may be caused during their transport.  

 3.2 Shipping costs

Η "Company" clarifies that the provisions relating to the cost of delivery are subject to the express condition that delivery is made via its partner transport and courier companies.

4. Product availability and appearance

4.1 The "Company" cannot guarantee the availability of the products, but guarantees the timely notification of customers about their unavailability.

4.2 Ορισμένα προϊόντα υπάρχουν σε απόθεμα με άμεση διαθεσιμότητα. Για τα περισσότερα προϊόντα απαιτείται παραγγελία και χρόνος αναμονής, για τον οποίο ενημερώνεται ο «Χρήστης» και γίνεται περαιτέρω συνεννόηση για την τοποθέτηση της παραγγελίας σαν backorder ή για την ακύρωση της. Έχουν οριστεί από την «Εταιρία» ελάχιστες και μέγιστες ποσότητες για την παραγγελία προϊόντων. Σε περίπτωση που ο «Χρήστης»  επιθυμεί να παραγγείλει μεγαλύτερη ποσότητα, πρέπει να επικοινωνήσει τηλεφωνικά. Υπάρχει πιθανότητα τα προϊόντα σε προπαραγγελία να μην είναι τελικά διαθέσιμα από τον προμηθευτή ενώ παράλληλα κάποιος κωδικός μπορεί να καταργηθεί χωρίς προειδοποίηση, από τον προμηθευτή, κάτι για το οποίο δε φέρει ευθύνη η «Εταιρία».

4.3 The company draws attention to the possibility that the appearance of the products for sale in relation to the colors may not be fully reflected in the photos. The full reproduction depends directly on the resolution characteristics of the user's screen.

5. Order cancellation

It is possible to cancel an order within 12 hours from the time of registration, by sending a message to the email info@magikoravdi.gr  with the subject "Cancellation of order" and indicating the order number. At the same time, the "Company" must be informed by telephone on the contact telephone number. After the above time point no cancellation will be accepted.

6. Exchange - Return of products

Changes-returns of products will be accepted only after consultation with the "Company". 

6.1 Conditions for exchange-return of products
The "Company" is not responsible for any defects in the products it provides to its customers, although it ensures as far as possible the quality of the products it sends.

The customer has the right to return or exchange the product in the following cases: 1) in case the wrong product has been sent from the one ordered, 2) in case it is defective, 3) in case it does not satisfy the customer.

In case the "User" wishes to change-return the product he has received he must within 14 working days from the date of receipt of the purchase:
send an email to info@magikoravdi.gr the change request form with the subject "Request for change of order" by filling in the order number and inform by phone at 23510 32922.

6.2 Obligations of the "User"

The products returned to the "Company" by the "User" must not have been used or damaged in any way. The "User" must return the products without having removed their original packaging, handled them without any deterioration and in the same condition as when they were purchased, i.e. new, unworn and unwashed. In any event only the "User" is responsible for any reduction in the value of the products resulting from their handling in this process. The "User" is obliged, together with the products returned to the "Company", to return the document issued by the "Company" for the sale of the products.

6.3 Products excluded from the return - exchange procedure

It is not possible to change and return the following product categories: 

  1. Products purchased with a discount or offer and products included in the "Offers" category.
  2. The "special order" products, i.e. those which were manufactured by the "Company" or by its partners, exclusively and upon special order for the specific customer. Such products are considered to be invitations, printed applications, wedding favors, custom-made gifts, gifts-gifts-decorations, Easter candles, seasonal gifts and anything containing perishable (edible) confections, sweets, cookies, etc, as well as products that have undergone any differentiation from their original form at the customer's request such as printed and decorated wish books, martyrs, decorated godfather sets, oilcloths with special printing or on request, handmade wreaths, decorated carafe-glass-disk sets, etc.

6.4 Return - change procedure

The dispatch of exchange products is only carried out after the returned products have been received and subjected to quality control. Refunds are made within 14 working days from the date of receipt and provided that the aforementioned conditions are met. 

6.5 Shipping method and delivery costs in case of change - return of products.
- In case of incorrect shipment of the product, the shipping costs are borne by the "Company".
- In case of change-return of the product the "User" customer is charged the shipping costs.
- In the event that the product for exchange or return does not meet the above mentioned conditions of the paragraph "Exchange- return of products", the parcel will be returned to the sender at the sender's expense.
- The delivery costs of products returned in full without change are borne by the "User" - customer. For this reason we advise:
- The use of cooperating transport and courier companies for the return or change of the "User's" purchase.
- Packing the product in a larger box carefully so that it is protected during shipment.
- Under no circumstances is the "Company" responsible for loss, delay, theft or mismanagement of the parcel sent by the customer for change - return product.
- Under no circumstances will the receipt of a return or exchange of a product with cash on delivery to the "Company" be accepted.
- All products must be shipped to the headquarters of the "Company".

6.6 Obligations of the "Company" in case of withdrawal of the "User" 

Η "Company" not required to return to the "User." additional costs paid by the "User." e.g. in the case where the "User." had chosen a faster way to deliver the products at its own financial cost.

Η "Company" will return the money to the "User." using the same means by which he received the money from the "User." at the conclusion of the sale. In the case where the "User." had chosen cash on delivery as a method of payment or, in the case of a telephone order, the "Company" will return the money to "User." by depositing the amount in a bank account of "User." which must be completed correctly and clearly on the withdrawal form.

Η "Company" may withhold the reimbursement of the money to the "User." until the consumer receives the goods back or until the consumer - "User." provide evidence that it has sent back the products, whichever occurs first.

7. Disclaimer

The "Company" is not liable for illegal use of a credit card by a non-holder, if the loss of the credit card has not been reported to the bank, as the safekeeping of the credit card is the responsibility of the customer. The "Company" and its associates make every effort to ensure the proper functioning of its online store, without guaranteeing that its functions or its servers will be uninterrupted or without any kind of error, etc.

8. Links - Pro links

The "Company" declares to the "User" that the "Website" may contain links and hyperlinks to websites of third parties, natural and legal persons, for which the "User" is solely responsible. In this case, it is clarified that the "Company" bears no responsibility for the content of these linked websites and their use by the "User", as well as for any problem that may arise during his/her browsing on these websites.

9. Intellectual and industrial property rights.

The web design, logos, texts, texts, photos, comments, etc. are the property of the "Company" and are protected against all in accordance with the applicable Intellectual Property Laws.

10. Jurisdiction & applicable law.

Any dispute, disagreement or claim arising from the operation of the Electronic Store of the "Company" or from the concluded contracts of purchase and sale of products and services, will be governed by Greek law and the Courts of the Court of First Instance of Katerini will be competent for their resolution.